Job Summary:
Work on brands as the face of the agency and contribute to creating digital experiences. Manage work efficiently, generate ideas collaboratively with the team, and have a passion for top-notch quality.
The ideal Account Manager should have 1-3 years of experience in an advertising/digital agency and will work across multiple teams to drive engagement and ROI-led growth for the clients. Job responsibilities:* Creating a positive onboarding experience for new clients.
* Manage daily activities and tasks for clients
* Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
* Responding to clients' requests as they arise in real time
* Maintaining an accurate record of all necessary documents pertaining to the brand.
* Coordinate with various internal teams to deliver Creative, Data Analytics, Tech, and Operational Services
* Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
* Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
* Ensure that projects/scope is completed on time
* Coach and support team members to help them meet departmental goals
* Take responsibility for the quality of work, the accuracy of brief and the team\'s output
* Maintain weekly, fortnightly and monthly reports
* Meeting clients to discuss digital marketing strategy and report on progress
* Keep ahead of industry\'s developments and apply best practices to areas of improvement
* Maintain an orderly workflow according to priorities
BECOME A PEOPLE\'S PERSON!* Exhibit strong leadership skills and inspire your team members
* Stick to the client\'s brief and the agreed process to deliver effectively
* Utilize your team\'s productivity keeping the Scope Of Work and allocated budget
* Be all ears to everyone around and mentor yourself to get the best performance possible
IMPROVE THE PROCESS!* Relentlessly work on improving the internal processes while solving problems along the way
COMMUNICATE AND COLLABORATE!* Manage all business communications
* Become a link for the internal team and make sure the process is consistently followed
* Thrive on collaboration to create killer work.
Job Requirements:* Develop and maintain existing client relationships.
* 1-3yrs of experience in an advertising/digital agency.
* Excellent organizational and time management skills.
* Strong digital marketing ecosystem understanding
* Strong analytical and problem-solving skills.
* Effective communication skills.
* A+ presentation skills
* Natural attention to detail
* Foresight
