Responsibilities:
1. Respond promptly to customer inquiries via phone, email, live chat, and social media channels, providing accurate and courteous assistance.
2. Handle customer complaints and escalations with empathy and professionalism, striving to resolve issues to the customer's satisfaction while adhering to company policies and procedures.
3. Provide product information, recommendations, and assistance with order placement, tracking, and returns.
4. Collaborate with cross-functional teams such as sales, marketing, and operations and logistics to address customer inquiries and ensure a seamless customer experience.
5. Maintain detailed records of customer interactions, inquiries, and resolutions using CRM software or other relevant tools.
6. Proactively identify trends or recurring issues and escalate them to the appropriate teams for resolution and process improvement.
7. Stay informed about product updates, promotions, and company policies to effectively communicate accurate information to customers.
8. Contribute to a positive work environment by actively participating in team meetings, training sessions, and initiatives aimed at enhancing customer satisfaction and loyalty.
Job Types: Full-time, Permanent
Pay: From ₹25,000.00 per month
Benefits:
* Food provided
* Health insurance
* Provident Fund
Schedule:
* Day shift
Supplemental Pay:
* Performance bonus
Experience:
* E-commerce: 1 year (Preferred)
* total work: 1 year (Preferred)
Work Location: In person
