Job Summary:
We are looking for a detail-oriented and dynamic E-commerce Operations Executive to join our team. This role involves managing daily e-commerce operations, optimizing processes, and ensuring a seamless customer experience across our online platforms. The ideal candidate will have a strong understanding of e-commerce systems and a passion for driving online sales.
Key Responsibilities:
* Order Management:
* Oversee order processing from initiation to fulfillment, ensuring timely dispatch and delivery.
* Monitor inventory levels and coordinate with suppliers to maintain stock availability.
* Platform Management:
* Manage product listings, ensuring accurate descriptions, images, and pricing across e-commerce platforms.
* Optimize the online store layout and user experience to enhance customer engagement and conversion rates.
* Customer Service:
* Respond to customer inquiries and resolve issues related to orders, returns, and product information.
* Gather customer feedback to improve processes and enhance the shopping experience.
* Data Analysis:
* Analyze sales data, customer behavior, and website traffic to identify trends and areas for improvement.
* Prepare regular reports on key performance indicators (KPIs) and present findings to the management team.
* Collaboration:
* Work closely with marketing, logistics, and customer service teams to ensure cohesive operations.
* Assist in the development and execution of promotional campaigns and strategies.
Qualifications:
* Education:
* Bachelor\'s degree in Business Administration, E-commerce, Marketing, or a related field.
* Experience:
* 1-3 years of experience in e-commerce operations, digital marketing, or a related field.
* Skills:
* Strong analytical and problem-solving abilities.
* Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and order management systems.
* Excellent communication and interpersonal skills.
* Detail-oriented with strong organizational skills.
* Knowledge:
* Familiarity with digital marketing strategies, SEO, and online merchandising.
* Understanding of supply chain and logistics principles.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
* Fixed shift
* Morning shift
Work Location: In person
Application Deadline: 04/10/2024
